Goa’s Health Redressal System: Accountability Built Into the Governance




Led by Health Minister Vishwajit Rane, Goa is now operating a real-time health grievance redressal system that prioritizes:

·        24×7 helplines and WhatsApp for patients.

·        Live dashboard tracking of each case.

·        Weekly reviews at the collectorate level.

·        Aarogya Mitras are placed at all major hospitals to assist patients.

·        Ministerial escalations for unresolved cases.

This isn’t just complaint redressal, this is public service with measurable accountability. A government that listens, acts, and follows through.

Goa’s model could serve as a template for patient-focused governance in other states.

#VishwajitRane #GoaHealthModel #RealTimeGovernance #PatientRightsFirst #DigitalGrievanceSystem #SmartHealthcareGoa #HealthWithTransparency #PublicAccountability #GrievanceRedressalPolicy #HealthcareReformIndia #CitizenFirstLeadership #GoaWelfareVision
Location: Goa, India

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